Refund Policy

Because many Suave Impressions products are created specifically for an individual customer, our return policy differs from that of a traditional retail store.

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Personalized and Custom Products

Unless required by law, personalized or custom-made products are generally final sale and are not eligible for return, exchange, or refund because they cannot normally be resold.

 

This includes products customized with names, photographs, dates, custom wording, customer-selected artwork, or other personalized elements.

 

Damaged, Defective, or Incorrect Orders

We want you to be happy with your purchase. If your product arrives damaged, defective or materially different from what you ordered, please contact us within [7 days] of delivery.

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Please include:

• Your order number

• A description of the problem

• Clear photographs showing the product and issue

• Photographs of damaged packaging, when applicable

 

After reviewing the issue, we may offer a replacement, correction, store credit or refund when appropriate.

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Customer Errors

We cannot generally provide refunds or replacements when incorrect information was supplied or approved by the customer, including misspelled names, incorrect dates, wrong sizes, incorrect photographs or other customization errors.

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Please review all personalization carefully before completing your purchase.

 

Non-Custom Products

Unused, non-personalized merchandise may be eligible for return within [14 days] of delivery, provided it is unused, unworn, unwashed, and in its original condition.

Customers should contact us before returning any product.

 

Order Cancellations

Because customized products may enter production quickly, cancellations are not guaranteed. Contact us as soon as possible if you need to cancel an order.

 

Once customization or production has begun, the order may no longer be eligible for cancellation or refund.